You can email us at info@ilumnio.com where our customer service team will be happy to help with whatever you need!

Yes we do! We offer both standard and express shipping.

Easy! Upon making your order you will receive a confirmation email. Then once your order has been dispatched you will receive another email containing your tracking link. Or alternatively you can track your order via the order tracking page on our website.

Orders will be processed within 1-3 business day from the order date and shipped the next day after the processing day. From then you can expect to receive it between the time frame of the delivery method you selected at checkout. However some customers tend to receive it sooner. Please note there may be shipping delays during holiday seasons due to a significant increase in order volume.

As we aim to process orders as fast as possible we advise you to get in contact with us at info@ilumnio.com as soon as possible after ordering.

Most cancellations can be done within 1-2 hours of ordering (although please note even within this time frame it may not always be possible). If this time frame has passed and your order has been processed, once you receive it you can return it to us for a refund.

After placing your order you should receive two emails. One with your order number and order confirmation. And then a following email with your tracking link (please note this may take up to 24hrs to appear in your inbox).

Your order confirmation email may occasionally end up in your junk/spam folder. If your confirmation email is not in your junk mail, you may have entered the address incorrectly at checkout.

Please contact us at info@ilumnio.com and we will have your confirmation email sent immediately.